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Terms of Service

You must read and agree to all terms and conditions in this document before completing an Enquiry.

1. Enquiry Terms and Conditions

Terms of Service - Part A

  1. Definitions
    1. 1.1

      We use the following key expressions in our Terms:

      • "Contract" means the contract between you and us for the supply of the Information made subject to these Terms.
      • "Information" means the information supplied by us relating to a motor vehicle recorded on our electronic database in response to your Enquiry.
      • "Enquiry" means an enquiry submitted by you online at the Website for information regarding a vehicle.
      • "you"/"your" means or refers to you, the customer, who submits a request for an Enquiry and receives the Information (in each case subject to these Terms).
      • "Application" means any services, mobile phone applications or websites, including 'totalcarcheck.co.uk' that accesses vehicle history information powered by Total Car Check.
  2. Contract Formation
    1. 2.1

      By submitting a Service request to us through the Application, you are making a legal offer to enter into a Contract with us for the provision of Information subject to these Terms, which we are free to accept or decline at our discretion. If we decline to accept your offer, we will either not process your payment or will refund any payment already made.

    2. 2.2

      A Contract will only come into existence between you and us when we provide you the Information in response to your Enquiry.

    3. 2.3

      We consider these Terms to set out the whole agreement between you and us for the supply of Information in response to your Enquiry.

    4. 2.4

      These Terms only apply to our contracts with consumers, by entering into a Contract with us, you warrant that you are a consumer, dealing in person, and that you are not a motor trader or motor dealer.

    5. 2.5

      Information obtained via the Application is strictly for Your use only and is not to be relied upon or otherwise used by any third party. No such change will have retrospective effect. No data check performed using the Application gives any statement regarding the roadworthiness or general condition of any vehicle checked, nor will the check necessarily identify the use of a false vehicle registration mark or the fact that a vehicle has been "ringed". Once You have instructed us to carry out a data check on Your behalf we may deny use of this Service to You if we believe that You are in breach of any of the Contract terms. These Contract terms, contain the whole terms of the contract between us and You and no other written or oral statement is incorporated in such contract.

    6. 2.6

      By submitting a Service request to us through the Application The Customer shall indemnify DVLA from any claim by any party for loss or damage however caused.

  3. Requesting an Enquiry
    1. 3.1

      When submitting your Service request at the Application, it is your responsibility to complete the request screens at the Application fully and correctly. Failure to complete the information accurately may affect our ability to provide a prompt response.

    2. 3.2

      We will provide the Information in response to your Enquiry following receipt of payment from you by displaying the results on screen.

  4. Your use of the Information
    1. 4.1

      The Information we provide to you is for your own personal use.

    2. 4.2

      You must not sell, supply or otherwise disclose the Information to any third party, but you may supply free of charge a printed copy of the Certificate of Vehicle History to any potential purchaser or the seller of the vehicle to which the Information relates in the course of negotiating the purchase or sale of the vehicle. You agree not to change or delete any of the Information that we have provided.

    3. 4.3

      If you know or suspect that the Information we provide as part of this Service is incorrect or incomplete, you are responsible for notifying us of this by contacting us.

  5. Charges
    1. 5.1

      You are responsible for paying the charges set out on the Application for the relevant Service that you require.

    2. 5.2

      You are responsible for checking that you have selected the appropriate add-ons of The Service, before clicking the "Buy Now" button (or equivalent) to purchase.

    3. 5.3

      We will not provide the Information until the payment has been processed.

    4. 5.4

      Where available, Multi-check vouchers are valid for 60 days from the date of purchase. After this time they cannot be redeemed nor refunded.

  6. Your right to Cancel
    1. 6.1

      Due to the nature of the service, and the fact that your Enquiry results are delivered to you immediately, we are unable to accept any cancellation from you once you have submitted payment to us. By accepting these Terms and purchasing the Enquiry from us, you are confirming that, due to the nature of the service, you acknowledge that you are waiving your right to a cancellation period and you are expressly requesting that we begin the service within the cancellation period which means that you will lose your right to cancel the Contract.

      6.2

      If you have purchased a Multi-Check voucher you have 14 days from the date of purchase to request a refund. Refunds will only be issued if all vouchers have remained unredeemed.

      6.3

      Expired Multi-Check vouchers cannot be refunded.

  7. Use of your Personal Data
    1. 7.1

      We obtain and hold vehicle and associated data from many sources. This data is used to protect both those making searches and the owners of vehicles on our third party registers.

    2. 7.2

      For that reason, you agree and consent to us disclosing relevant information about you (including your name, address and details of your usage on the Application) to any person to whom we consider that it would be expedient to do so, for the sole purposes of preventing, detecting or discouraging crime, for the apprehension or prosecution of offenders, or for the recovery of stolen vehicles or other property.

    3. 7.3

      Without limiting the foregoing, you expressly agree and consent to us disclosing any such information about you to:-

      • the police or other law enforcement authorities.
  8. Limits of our Liability to you
    1. 8.1

      The information we supply includes data supplied to us from a number of third party sources. We do not warrant that the Information is true, correct or complete and subject to the provisions of 8.2 below we shall not be liable in any circumstances for any loss or damage arising from any inaccuracies, faults or omissions in the Information, unless otherwise stated.

    2. 8.2

      We do not limit or exclude our liability for:

      • death or personal injury caused by our negligence; or
      • fraud or fraudulent misrepresentation; or
      • any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Services and Services Act 1982; or
      • losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
      • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
    3. 8.3

      Except as expressly provided in the Contract, all other conditions, terms and warranties, express or implied by statute or otherwise are excluded to the fullest extent permitted by law.

    4. 8.4

      Each provision of this Condition 8 is to be construed as a separate limitation applying and surviving even if for any reason one or the other of the said provisions is held inapplicable or unreasonable in any circumstances, and shall remain in force notwithstanding the performance of the Contract.

  9. Outstanding Finance Data
    1. 9.1

      Outstanding Finance Data is provided by Experian Ltd. Experian Ltd is authorised and regulated by the Financial Conduct Authority. Experian Ltd is registered in England and Wales under company registration number 653331. Registered office address: The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ.

      By perfoming a vehicle Enquiry that includes an outstanding finance check, you are agreeing to the supply of this data by Experian.

    2. 9.2

      In some cases, further investigation is required to ascertain if a vehicle is subject to outstanding finance. In these cases you agree to cooperate with customer support representatives in order to be able gain a resolution.

    3. 9.3

      Total Car Check are not responsible for the accuracy or quality of any outstanding finance information supplied, if you have any issues with the supplied data you must contact Total Car Check support in order to get your issues resolved.

  10. Reminders Service
    1. 10.1

      By agreeing to receive MOT and road tax reminders you are consenting to us sending you reminder notices via email to the email address you have providers and/or SMS reminders to the mobile telephone number you have provided.

    2. 10.2

      We will attempt to send the reminders both 30 days and 14 days before your MOT and road tax is due to expiry, but we do NOT guarantee that these reminders will arrive on these dates.

    3. 10.3

      We reserve the right withdraw our reminder service at any time, without notice.

    4. 10.4

      By using this service you are giving your consent that we pass the details you provide to us to a set of third parties who may contact you independently with offers of services or products.

    5. 10.5

      We reserve the right to refuse to send reminders to users who have provided incorrect or fictitious details to us when signing up to the service.

    6. 10.6

      We do not guarantee delivery of any notifications, by signing up for this service you are accepting a 'best efforts' offer to deliver these reminders to you, there is no guarantee that any reminders will be delivered, due to technical fault.

  11. Miscellaneous
    1. 11.1

      You may not transfer, assign or in any way make over to any third party the benefit of the Contract or any part of it.

    2. 11.2

      Neither you nor we shall be liable to the other for any delay in or failure to perform any of our respective obligations under the Contract due to any cause beyond your or our reasonable control.

    3. 11.3

      You confirm that by offering to enter into a Contract with us, you have not relied on any representation from us, except those stated in these Terms. Nothing contained in these Terms will affect any of your statutory rights relating to the Services which we supply to you as a consumer.

    4. 11.4

      If any term of the Contract is deemed to be unlawful, void or unenforceable in whole or in part, that term will be separated from the Terms, and will not affect the enforceability or validity of the other terms of the Contract.

    5. 11.5

      No waiver by us will be construed as waiving any claims or rights in respect of a breach of the terms of our Contract with you.

    6. 11.6

      If You are affiliated in anyway, either as an employee or associate, with a organisation that provides vehicle provenance checks, you are prohibited from performing a Enquiry. You will not be liable for a refund.

    7. 11.7

      This Contract is subject to English law, and the courts of England and Wales have exclusive jurisdiction in relation to the Contract.


2. Guarantee Terms and Conditions

Our Guarantee- Part A

These are the terms and conditions (the "Conditions") upon which Total Car Check Ltd ("we" or "us") provide the Guarantee ("Guarantee"), which is available to customer's ("you") undertaking an Enquiry.

Definitions
  1. We use the following key expressions in our Terms:

    • "MIAFTR" means the Motor Insurance Fraud and Theft Register.
    • "VRM" means the vehicle registration marker, also known as the registration plate.
    • "Contract" means the contract between you and us for the supply of the Information made subject to these Terms.
    • "Information" means the information supplied by us relating to a motor vehicle recorded on our electronic database in response to your Enquiry.
    • "Enquiry" means an enquiry submitted by you online at the Website for information regarding a vehicle.
    • "you"/"your" means or refers to you, the customer, who submits a request for an Enquiry and receives the Information (in each case subject to these Terms).

Important: You should read all these conditions carefully, and contact us if you have any queries using the contact details at the bottom of this page. You should keep these conditions in a safe place, together with your certificate and the documents referred to in these conditions. These conditions are supplemental to the terms set out in the contract for the Enquiry (above).

We provide you with information we obtain from the MIAFTR and the Police National Computer (PNC). Our Guarantee is that we will provide you the data we receive from the MIAFTR and the PNC in respect of the VRM which you checked. The extent of our liability is with regard to the VRM the subject of the check. We do not guarantee the actions and / or failures of third parties over whom we have no control. In the event the adverse data fails to appear on our registers as a result of our error and / or we fail to pass the adverse data we possess to you, where this failure results from our actions and you suffer loss of title or a diminution in value of the vehicle due to the incomplete, inaccurate or untrue information we impart, the Guarantee may be claimed upon.

The Guarantee is only applicable to the enquirer and is not transferable. The enquirer must be the person undertaking the purchase of the vehicle. For any claim to proceed the enquirer must be present at the time of the purchase. The enquirer must be present when the vehicle is received, when the purchase funds are handed over and the enquirer must have compared all the information we provide with the vehicle itself and the vehicle history certificate.

Terms and Conditions
  1. What we Guarantee

    The Guarantee provides compensation in the event of our:

    1. error when receiving data from the MIAFTR, or the Police Stolen data extract
    2. failure to provide data in our possession in respect of Insurance Total Loss vehicles (Category A,B,C,D) or vehicles recorded as stolen by the Police, which directly results in you suffering a financial loss (defined below).

    The Guarantee is limited to the MIAFTR and Police stolen data. We guarantee, subject to these terms and conditions, data transfer, not the integrity of the vehicle you check. This is the extent of the Guarantee and in proceeding with the check you accept this.

  2. About your Guarantee

    This Guarantee is supplied by us and the Guarantee is designed to cover loss ("loss", as described below) you may suffer should your Enquiry provide inaccurate or incomplete information in relation to a vehicle you subsequently buy. We will compensate you for your Loss, subject to these conditions.

  3. Duration of cover

    The Guarantee is effective for a period of twelve calendar months from the date of your Enquiry, or until you sell the vehicle, whichever occurs first (the "Guarantee Period"). No Claims submitted outside this period will be considered.

  4. Guarantee Financial Limits
    1. For loss of title as a result of the VRM you checked upon being reported to the police as stolen as at the date and time of your check and this information having failed to reach us due to an error (as opposed to a natural and / or unavoidable delay): a sum not exceeding £10,000 or 1/3rd of the market value as at the date of claim, or 1/3rd of the price you paid for the vehicle, or the sum payable to acquire good title whichever is the lesser.
    2. For reduction in market value as a result of the VRM you checked upon being deemed, to our satisfaction, a 'total loss' or 'write-off'in insurance category A or B, as at the date and time of your check and this information having failed to reach us due to an error on our part (as opposed to a natural and / or unavoidable delay): a sum not exceeding £3,000 or 1/3rd of the market value as at the date of claim, or 1/3rd of the price you paid for the vehicle, whichever is the lesser; and for reduction in market value as a result of the VRM you checked upon being deemed, to our satisfaction, a 'total loss' or 'write-off' in insurance category C or D, as at the date and time of your check and this information having failed to reach us due to an error on our part (as opposed to a natural and / or unavoidable delay): a sum not exceeding £1,500 or 1/3rd of the market value as at the date of claim, or 1/3rd of the price you paid for the vehicle, whichever is the lesser;
    3. In undertaking the check you agree that in any circumstances (including, without limitation, if we have been negligent) we shall not be liable for any direct, indirect or consequential loss or damage, or for any loss of business, capital, profit, reputation or goodwill whether caused by us, our servants or agents arising out of or in connection with the contract or its subject matter. In undertaking the check you agree that the extent of your claim will comprise the loss and financial limits as defined above.

  5. The Guarantee & Exclusion/Limitation of Liability
    1. 5.1

      The Information we supply includes data supplied to us from a number of third party sources which we do not warrant as accurate. The Guarantee is subject to certain terms and exclusions which may affect your ability to make a claim under it.

      • We do not warrant that the Information is true, correct or complete and subject to 5.1b below, save as set out in this guarantee we shall not be liable to you or anyone else in any circumstances for any loss or damage arising from any inaccuracies, faults or omissions in the Information, unless caused by our negligence or wilful default.
      • We do not limit or exclude our liability for:
        1. death or personal injury caused by our negligence; or
        2. fraud or fraudulent misrepresentation; or
        3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Services and Services Act 1982; or
        4. losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
        5. any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
      • We shall not be liable for the accuracy of, or any loss or damage arising from, any Information we supply to you as a result of any incomplete or inaccurate data or information you supply to us or as a result of any other fault attributable to you.
      • Except as expressly provided in the Contract, all other conditions, terms and warranties, express or implied by statute or otherwise are excluded to the fullest extent permitted by law.
      • Each provision of these terms and conditions is to be construed as a separate limitation applying and surviving even if for any reason one or the other of the said provisions is held inapplicable or unreasonable in any circumstances, and shall remain in force notwithstanding the performance of the Contract.
  6. Conditions of Guarantee
    1. 6.1

      To qualify for the Guarantee:

      • Only vehicle enquiries performed on TotalCarCheck.co.uk are covered by this guarantee. Vehicle enquiries performed on any other website or application are not covered.
      • You must ensure that the vehicle is accompanied by a full and current V5/Logbook from the Driver and Vehicle Licensing Agency.
      • You must check that all the Information provided by us in response to the Enquiry, matches the vehicle itself and the corresponding V5/Logbook, and you must notify us immediately of any discrepancies that you identify so that we can investigate. This information includes, but is not limited to, the vehicle's make, model and derivative, engine size, colour, transmission, fuel type, door plan, last two digits of the Vehicle Identification Number (VIN) and V5C issue date.
      • You must check that the Information we provide on the date of first registration in the UK of the vehicle matches the date on the corresponding V5/Logbook
      • The check must be undertaken by you, the buyer, before the vehicle purchase occurs.
      • The person undertaking the Enquiry must be present at the purchase of the vehicle.
      • You must not be aware of information confirming, suggesting or giving you reason to suspect that the vehicle has an adverse history or was subject to the problem in respect of which you are claiming.
      • The vehicle must be accompanied by a V5C (Registration Certificate), the new style fold-over, four-sided (A3) document issued by the DVLA. You must ensure that the serial number is present.
      • The V5C provided or produced to you by the seller at purchase must not be a 'duplicate'.
      • You must be able to provide evidence that you received, as a minimum, the V5C/2, the New Keeper Supplement provided by the seller.
      • All information we provide must match the data appearing on the registration certificate.
      • You must ensure that all VIN markings on the vehicle match one another i.e. they are identical to each other. This must include, but not be restricted to, the stamped in VIN, VIN tag under the bonnet and visible VIN situated in the windscreen.
      • Where the vehicle is less than 5 years old, the visible VIN, situated in the window of the car, must be present.
      • On the day of the purchase, you must complete in full a purchase receipt. This receipt must include the sellers name and address, the vehicle registration number, VIN, make and model, the vehicle mileage and price of purchase. The receipt must be signed and dated by the seller.
      • The purchase receipt must be kept safe and the original provided in the event of a claim. Failure to supply the original purchase receipt will invalidate any claim.
      • If a private purchase, you must acquire the car:
        1. At the home address of the seller which must be the address appearing upon the V5C.
        2. from the person whose name appears upon the V5C
      • You must take all reasonable steps to confirm that the identity of the seller is that appearing upon the V5C
      • In the event you are made aware of a potential claim, you must make reasonable efforts to contact the seller of the vehicle (either by telephone, or if a dealer purchase, by visiting the premises) in order to resolve the issue and recover the loss, unless expressly requested not to do so by the Police. We reserve the right to withhold settlement of any claims until we are satisfied that all reasonable efforts have been made.
      • You must as part of the Enquiry provide us with the VIN from the vehicle and this must match the VRM you are checking with us.
      • You must as part of the Enquiry provide us with the serial number and issue date from the V5C log book.
  7. Exclusions of Guarantee

    What we do not guarantee

    1. 7.1

      Any data except the MIAFTR total loss and police stolen records held in respect of the VRM upon which you checked.

    2. 7.2

      Information we provide on a vehicle's description, vehicle keeper data, the number of keepers, the date of keeper changes value, mileage and accompanying documentation (its V5/Logbook), and any data not related to the MIAFTR data is not covered by the Guarantee.

    3. 7.3

      Any Enquiry / or vehicle in respect of which there is a discrepancy between the data on the V5C, the vehicle itself and the data we supply you.

    4. 7.4

      The Guarantee does not guarantee the condition, roadworthiness or documentation of any vehicle.

    5. 7.5

      We do not guarantee any check following which the vehicle was not purchased and in the enquirer's possession, within 7 days.

    6. 7.6

      We do not guarantee any claim for loss where you, or anyone acting for you, know that any part of the claim is false or fraudulent.

    7. 7.7

      The Guarantee excludes any other financial loss you suffer as a result of us providing the inaccurate or incomplete information to you. The Guarantee also excludes any actual or anticipated profit which you would have made.

    8. 7.8

      Any check provided to the motor trade (a motor trader) or in respect of a vehicle that is covered by a motor trade insurance policy on or subsequent to the date of purchase.

    9. 7.9

      Any Enquiry in respect of which there is a discrepancy between any mileage we provide, that displayed on the vehicle or mileage (or mileages) contained within correspondence accompanying the vehicle i.e. servicing papers or MOT.

    10. 7.10

      Any claim for loss where you are unable to provide us with the vendor's full name, address, phone number and evidence of calling same prior to the purchase.

    11. 7.11

      Any claim for loss or damage where you are unable to provide us with proof of purchase for a vehicle for which you paid more than £1000. Proof of purchase will be a bank (or similar) statement displaying a single withdrawal of at least 80% of the purchase price or a cheque / draft payable to the vendor which must be made out to the vendor's name, as opposed to a third party

    12. 7.12

      Any claim for loss in respect of which you have obtained a loan, other than with an FSA registered finance company, where you are unable to provide us with proof of repayment. Proof of repayment will be a bank (or similar) statement displaying relevant and if appropriate, regular, withdrawals.

    13. 7.13

      Any claim for loss in respect of a vehicle for which, other than in the case of a loan with an FSA registered finance company, you have not paid in full.

    14. 7.14

      Any claim for loss or damage arising from a purchase which we consider resulted from you failing to act in a reasonably cautious manner, to include a failure to consider and / or complete any or all of the additional literature we provided at the time of the check.

    15. 7.15

      A vehicle that has in its history been damaged but was not, at the time of your purchase, recorded by an insurer as a total loss category on MIAFTR.

    16. 7.16

      The Guarantee will not cover you for "cloned" vehicles (a "cloned" vehicle being a vehicle that has been stolen and given a false identity, normally that of an identical vehicle).

    17. 7.17

      We reserve the right to refuse any claim if you sell the vehicle (without having obtained our prior written permission) after the time which you became aware of any interest that is recorded on our Stolen Vehicles register or Written Off Vehicles Register.

    18. 7.18

      Our data sources are UK-based. Therefore, if the vehicle has been previously registered in another country, the Enquiry will only reveal information relating to the period after it was first registered in mainland Britain. Accordingly you cannot make a claim under the Guarantee for any Loss resulting from the vehicle having been previously registered outside mainland Britain or any event which occurred prior to first registration in mainland Britain (whether or not the Enquiry displays a "previously used abroad before 1st registration with the DVLA" marker in relation to the vehicle).

    19. 7.19

      Any loss arising as a result of a fraudulent transaction which prevents legal title being passed to you.

    20. 7.20

      The Guarantee will not cover you for issue with any data except the total loss records held in respect of the VRM and VIN upon which you checked.

    21. 7.21

      Any post 1980 vehicle in respect of which the VIN is other than 17 alpha numeric figures.

    22. 7.22

      Any claim arising from an event before the vehicle was first registered with the DVLA.

    23. 7.23

      Any check provided to the motor trade (a motor trader) or in respect of a vehicle that is covered by a motor trade insurance policy on or subsequent to the of purchase.

    24. 7.24

      Information that we do not provide i.e. MIAFTR data and information that we could not possess on the date of your Enquiry i.e. vehicles that had been written off but had not been reported as such to the MIAFTR database.

    25. 7.25

      You conduct the Enquiry after buying the vehicle.

    26. 7.26

      We have not received full payment for the Enquiry.

    27. 7.27

      Your claim arises from an event that occurred after the Enquiry was carried out.

    28. 7.28

      The vehicle is registered outside mainland Britain at the time of conducting the Enquiry, for example, in Northern Ireland, Jersey, Guernsey or the Isle of Man.

    29. 7.29

      You buy the vehicle outside mainland Britain, for example if you source it yourself from mainland Europe, Northern Ireland, Jersey, Guernsey or the Isle of Man.

    30. 7.30

      You intentionally supply us with incorrect or incomplete information, or do not co-operate with us and our agents (and, in any case involving stolen vehicles, the police) in progressing your claim under the Guarantee.

    31. 7.31

      You are actually aware at the time of your Enquiry of relevant information relating to the vehicle (for example, that the vehicle is stolen, or is or has been an insurance write-off) and this subsequently forms the basis of your claim under the Guarantee.

    32. 7.32

      We do not consider that the vehicle has purchased in a reasonably prudent manner, including but not limited to whether you have followed any guidelines we may produce from time to time

    33. 7.33

      If the purchase price of the vehicle is 30% or more below the trade market value, as defined by the Glasses guide.

    34. 7.34

      If the vehicle is purchased without a valid MOT test certificate, where required.

    35. 7.35

      If the vehicle is purchased and on the day and time of purchase, was untaxed and / or was not the subject of an insurance specific to that vehicle.

    36. 7.36

      the vehicle purchased is registered with a VRM under a "Q" prefix or suffix or any vehicle in respect of which the VIN contains the sequential letters 'VRO' (a VIN issued by a Vehicle Registration Office).

    37. 7.37

      You are a motor trader or the vehicle has been bought to be sold on for profit.

    38. 7.38

      If the vehicle is purchased through a salvage agent or salvage auction.

    39. 7.39

      If the vehicle is purchased from a friend, relative, partner or someone known to you.

    40. 7.40

      The vehicle is the subject of a category C MIAFTR notification that has not undergone a Vehicle Identity Check (VIC) before your purchase. This is only a requirement on vehicles subject of a category C MIAFTR notification before 1st October 2015. The VIC scheme is being abolished after this date.

    41. 7.41

      The vehicle that has been the subject of a plate change / transfer in its history.

    42. 7.42

      Any Enquiry where a corresponding record in MIAFTR does not contain the full vehicle VRM and VIN. Both the VRM and VIN in MIAFTR need to be complete and accurate for any match to occur in order to report the vehicle as 'written off'.

    43. 7.43

      Any Enquiry where a corresponding record in the Police stolen vehicle data does not contain the full vehicle VRM and VIN. Both the VRM and VIN in the Police stolen vehicle data need to be complete and accurate for any match to occur in order to report the vehicle as 'stolen'.

    44. 7.44

      The Enquiry is provided to a finance company.

    45. 7.45

      Any Enquiry where the VIN entered by you does not match the VIN held on record.

    46. 7.46

      Any Enquiry where the V5C issue date entered by you does not match the V5C issue date held on record.

    47. 7.47

      Any Enquiry where the V5C reference number entered by you is recorded as being in the range of stolen V5C references held on record.

  8. Data transfer delays

    Definition: A batch transfer is the means by which we receive data from third party suppliers, an electronic transfer of the data. There is necessarily a delay between data being provided to the third party supplier, their inputting the data onto their data system and this being sent to us and loaded into our systems at the time of the check. Our Guarantee is effective in respect of searches undertaken after the time we received and loaded the data or should have received the data.

    1. 8.1

      We do not guarantee any claim arising from the normal delay understandably and reasonably associated with the transfer of data from the supplier to us. These unavoidable delay periods, the exemptions, are as follows:

      • Stolen. We do not guarantee checks or purchases that occur before we received the data in the relevant 'batch transfer'. This will be considered an event before the data could be in our possession and therefore excluded from the Guarantee.
      • Written Off. We do not guarantee checks or purchases that occur before we received the data in the relevant batch transfer nor do we guarantee checks or purchases that occurred before the insurance company has concluded their involvement in any claim giving rise to a total loss categorisation and / or before the insurance company releases the vehicle for disposal and placed the VRM on MIAFTR.
  9. Claims Procedure
    1. 9.1

      If you wish to make a claim under the Guarantee, you must inform us as soon as possible after you become aware of the events giving rise or potentially giving rise to the claim (and in any event within the Guarantee Period). To start the claims procedure please email enquiries@totalcarcheck.co.uk.

    2. 9.2

      We will issue a claim form for you to complete and return, together with evidence of the Enquiry, your proof of purchase for the Vehicle and other relevant documentation. Your claim will be dealt with by our administrators, who will contact you promptly.

3. Experian Finance Check Terms and Conditions

Terms and Conditions - Part B

1. Definitions

References to "we", "us" and "our" in these Terms and Conditions are to Experian Limited (Company Number 653331).

References to "you" or "your" in these Terms and Conditions are to you as a user of the Finance Check Service.

"Finance Check Service" means our outstanding vehicle finance check service to provide consumers with information on whether a vehicle has a current financial agreement registered against it, which forms one element of the TCC Vehicle History Check. The Finance Check Service automatically includes the data guarantee described in clause 8.

"Our Material" means content, data, and materials (including but not limited to information, reports, reviews, comment and opinion) delivered to you as part of the Finance Check Service (whether on a computer screen, in email or paper format) including website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software and applets.

"TCC" means Total Car Check Limited, registered company number 07043189, registered office address 7 KD Tower, Cotterells, Hemel Hempstead, Hertfordshire.

"TCC Vehicle History Check" means the vehicle information service provided by TCC on the Website, which includes the option to purchase the Finance Check Service;

"Terms and Conditions" means the terms and conditions set out here in Part B.

"Website" means a website operated by the TCC at www.totalcarcheck.co.uk through which we provide the Finance Check Service and any replacement websites or mobile phone applications used by TCC from time to time.

"Your Data" means information and data you have provided to us or TCC in connection with the Finance Check Service, which may from time to time include Personal Data as defined by the Data Protection Act 1998 (as amended).

2. About us

2.1 We are Experian Limited, a company registered in England and Wales at Companies House with company number 00653331. Our registered office is at The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham NG80 1ZZ, United Kingdom. Our VAT registration number is GB 887 1335 93.

2.3 We are members of the Experian group of companies - for further information see www.experiangroup.com.

3. Important information about these Terms and Conditions

3.1 These Terms and Conditions relate to your use of the Finance Check Service.

3.2 We intend to rely on these Terms and Conditions and it is our intention that you will be legally bound by them when you use the Finance Check Service. For your own benefit and protection you should read these Terms and Conditions carefully before using the Finance Check Service. IN PARTICULAR YOUR ATTENTION IS DRAWN TO THE SECTIONS ON "OUR LIABILITY TO YOU" (Clause 7) AND OUR "WARRANTIES AND DISCLAIMERS" (Clause 6). If you do not understand any point or wish to make a complaint you should contact TCC (using the contact details on the Website) in the first instance, who will put you through to the relevant team at Experian who will deal with your complaint.

3.3 We advise you to print these Terms and Conditions and keep a copy for your future reference.

3.4 You may have other consumer rights granted by law and these Terms and Conditions do not affect such rights.

4. Our Services

4.1 When you request a Finance Check Service a binding legal contract is formed between us and you when we provide the Finance Check Service search information.

4.2 The Finance Check Service is provided only for your personal non-commercial use. Resale of the Finance Check Service is not permitted. No other person has permission to use or rely on any information provided to you by a Finance Check Service search.

4.3 In order to conduct a Finance Check Service search, the vehicle against which you wish to search must be registered in the United Kingdom (including Northern Ireland). For the avoidance of doubt, this does not include vehicles registered in the Jersey, Guernsey or the Isle of Man.

4.4 The Finance Check Service only provides information as to whether a vehicle has a current financial agreement registered against it. It does not provide information on (a) the physical condition of any vehicle, (b) the roadworthiness or safety of any vehicle, (c) whether the vehicle has been "written off", (d) whether any vehicle is a "clone" bearing a false vehicle registration mark and vehicle identification number, or (e) whether any vehicle was originally purchased and/or imported from another European Union country other than the UK. You will need to make your own investigations if you require information on any of these aspects of any vehicle(s) you own or intend to purchase.

5. Use of Our Material

5.1 You are permitted to access and make personal non-commercial use of Our Material for lawful purposes only and in a manner that does not infringe our intellectual property rights or those of third parties. Any access or use other than that which is personal non-commercial must be expressly agreed by us in writing and in advance.

5.2 You are responsible for ensuring that Your Data submitted to the Website is true and accurate and free from viruses and other harmful code.

5.3 All information delivered to you in the course of the Services and all intellectual property rights, including copyright, in Our Material belong to us or our licensors.

5.4 None of Our Material may be reproduced or redistributed without our prior written permission, except that you may download or print a single copy for your own personal non-commercial use.

5.5 Product names, trade marks or service names or marks or company names mentioned on the Website and in connection with the Services are the trademarks, service marks, or business names of their respective owners. The word "EXPERIAN" and certain other words and graphical devices in respect of particular Services are trade marks of Experian Limited and/or its associated companies and may be registered in the EU, USA and other countries.

6. Warranties and Disclaimers

6.1 We will endeavour to provide the Finance Check Service with reasonable care and skill and to ensure that the Finance Check Service is substantially as described on the Website and in these Terms and Conditions.

6.2 We do not own or operate the Website through which the Finance Check Service are provided so we make no guarantee whatsoever as to the availability or functionality of the Website or of the Finance Check Service to the extent affected by the availability or functionality of the Website.

6.3 We take steps to ensure that Our Material is free from computer viruses and other harmful computer programs. However, we cannot guarantee this due to the nature of the Internet. You are advised to use appropriate firewall and anti-virus software to protect your computer and data.

6.4 We use reasonable skill and care in the sourcing and supply of the information which is made available to you on or in connection with the Finance Check Service. However, in the case of information we obtain from third party sources (including the details supplied by you), we cannot guarantee that any of that information is correct, accurate, complete, error free or up-to-date. However, the Finance Check Service does provide you with a data guarantee in respect of certain financial losses, the terms of which are set out in Clause 8 below.

6.5 Nothing provided by us on or in connection with the Finance Check Service is, or shall be deemed to constitute financial, legal or other advice. The information we provide is not intended to be relied on by you in making (or refraining from making) any specific decision or to replace independent professional advice. Any and all information provided by us on or in connection the Website is for general information purposes only.

6.6 Except for the commitments we expressly make in these Terms and Conditions and any additional commitments arising out of your consumer rights granted by law, we do not make any other commitments or warranties about the Website or the Finance Check Service.

7. Our liability to you

7.1 For further information about your legal rights and how they may be affected by these Terms and Conditions including this section on our liability to you, we advise you to contact your local trading standards office or Citizens Advice Bureau. Nothing in these Terms and Conditions will affect these legal rights.

7.2 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage that you suffer that is a foreseeable result or consequence of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into these Terms and Conditions.

7.3 Except as otherwise stated in clause 7.4, apart from any entitlement you may have to compensation under the data guarantee in accordance with Clause 8, our aggregate liability to you arising out of or in connection with the TCC Finance Check Service provided on or in connection with the Website shall not exceed £100. SEE CLAUSE 8 FOR FURTHER INFORMATION ON THE DATA GUARANTEE.

7.4 Nothing in these Terms and Conditions excludes or limits our liability to you in any way in respect of:

(a) death or personal injury caused by our negligence, or the negligence of our employees, agents of subcontractors;

(b) our fraud or fraudulent misrepresentation;

(c) any terms implied under the Supply of Goods and Services Act 1982; or

(d) any other matter which it would be illegal for us to exclude or limit or to attempt to exclude or limit our liability.

7.5 Except as set out in clause 7.4, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by an event outside of our reasonable control.

7.6 We are not responsible for the following:

(a) for any damage caused to any hardware or software used to access, use or download the Finance Check Services, unless we have been negligent;

(b) for losses you suffer under any contract you have with a third party through which your access to the Finance Check Services and/ or any Website is arranged or paid for.

(c) for your use or the operation of the Website itself, and this shall remain the responsibility of TCC.

7.7 We only supply the Finance Check Services for domestic and private use. You agree not to use the Finance Check Services for any commercial, business or re-sale purpose, and we have no liability to you for any business losses or other indirect losses which happen as a side effect of the main loss or damage that you may incur, including, without limitation:

(a) lost business data;

(b) lost profits or contracts;

(c) lost earnings, income or revenue;

(d) business interruption or reduction in the value of an asset;

(e) loss of anticipated savings.

7.8 If any problems arise with your use of the Finance Check Services, or you wish to make a complaint about the Finance Check Service please contact TCC in the first instance as soon as possible using the contact details on the Website.

8. Data Guarantee

Please make sure that you have read and understood the terms and conditions relating to the Data Guarantee. In order to benefit from the protection of the Data Guarantee, you must take certain steps before purchasing the vehicle and the Data Guarantee is subject to conditions and exclusions.

8.1 Your Duty of Disclosure

The Data Guarantee provided to you is based on the information you provided to us. You must ensure that any information you provide us is complete and accurate, and that you disclose any facts that may influence our decision to accept and pay a valid claim should a claim arise. Failure to disclose important information relevant to your claim may invalidate your Data Guarantee and could result in the claim not being paid.

8.2 Scope of Data Guarantee

For the avoidance of doubt, the Data Guarantee only provides cover in relation to the Finance Check Service. Other elements of the TCC Vehicle History Check Service provide you with a guarantee from TCC, as set out in Part A of these Terms and Conditions. In addition, you will need to make your own arrangements to assess the condition of the vehicle and ensure that it is safe and legal for you to drive any vehicle you purchase.

The losses against which you will be protected by the Data Guarantee (the "Losses") are certain financial losses which are set out below.

8.3 Protection provided by the Data Guarantee

The "Losses" which the Data Guarantee provides coverage against are certain financial losses arising from issues in the information provided to you in the Finance Check Service as set out below:

Issue with Information

Description of Loss

Limit of Protection

Missing or incomplete financial information in respect of the vehicle

If you fail to obtain good title to the vehicle as a result of missing or incomplete financial data you are protected against losses up to the market value of the vehicle at the time you make the claim under the Data Guarantee. We will make payments to the lender of any outstanding finance on the vehicle (up to the Limit of Protection) in order that you can obtain good title to the vehicle.

£30,000

The limit of protection set out above is the maximum amount that we will pay you in the event of a successful claim under the Data Guarantee.

The market value referred to above is determined with reference to the retail value of the vehicle published in Glass's Guide (published by Glass's Information Services Limited) adjusted for the mileage of the vehicle.

8.4 Conditions of the Data Guarantee

You must carry out the following checks before you purchase the vehicle:

  • Confirm that the vehicle identification number (VIN) in the TCC Vehicle History Check matches the vehicle identification number (VIN) on the vehicle and in the vehicle registration certificate (V5C).
  • Confirm that the vehicle registration mark (VRM) in the TCC Vehicle History Check matches the vehicle registration mark (VRM) on the vehicle and in the vehicle registration certificate (V5C).
  • Confirm that the other details provided in the TCC Vehicle History Check match those of the vehicle and the vehicle registration certificate (V5C).
  • Confirm the full name of the seller of the vehicle and verify this by checking their passport or driving licence.
  • Confirm the address of the seller of the vehicle and verify this by checking a utility bill.
  • Confirm the contact details of the seller of the vehicle.
  • Confirm that the seller of the vehicle will provide you with a valid receipt which states the amount you paid for the vehicle and the date you purchased the vehicle. This receipt must also be signed by the seller. You must also ensure you obtain this receipt following the purchase.

In order to successfully make a claim under the Data Guarantee, you must have carried out all of the above checks and acted as a reasonably prudent purchaser. This means that where you have good reason to suspect the vehicle is not genuine or that you have been given incorrect information by the seller, you must take precautions to avoid Losses when purchasing the vehicle by:

  • carrying out the above checks; and
  • checking that all information supplied by the seller of the vehicle is correct.

For the avoidance of doubt, you are expected to take into account the information provided in the TCC Vehicle History Check (including the Finance Check Service) in acting as a reasonably prudent purchaser.

In order to make a successful claim under the Data Guarantee, the following conditions must be met:

  • You must be aged 17 years or older.
  • You must have purchased both the Finance Check Service for the vehicle and the vehicle itself.
  • The Finance Check Service must be carried out before you purchase the vehicle.
  • If the vehicle is more than 3 years old, the vehicle must be purchased with a valid MOT certificate.
  • If the vehicle has been purchased from a private individual, it must be purchased from the person named as the "registered keeper" on the vehicle registration certificate (V5C).
  • You must inspect the vehicle registration certificate (V5C) before you purchase the vehicle to confirm that you are purchasing the vehicle from the registered keeper.
  • The vehicle must be purchased inside the United Kingdom.
  • You must provide us with correct and complete information about the vehicle when you request the Finance Check Service.
  • The vehicle identification number (VIN) must correspond with the vehicle registration mark (VRM) held by the DVLA in respect of that vehicle identification number (VIN).
  • We have a right to inspect the vehicle once you have made a claim. If we choose to exercise this right, you must allow us to carry out this inspection.
  • You must provide us with evidence of any Losses, such as receipts, and any other documentation that we might reasonably require to assess your claim.

8.5 Exclusions from the Data Guarantee

The Data Guarantee will not provide protection against Losses in the following circumstances or for the following losses or expenses:

  • The vehicle has a false vehicle registration mark (VRM) or vehicle identification number (VIN).
  • The Loss, whether arising from the loss, destruction of or damage to the vehicle, occurs after the date of the Finance Check Service.
  • The Loss represents lost profit or revenue for your business.
  • The Data Guarantee does not provide protection for cash payments which exceed £1000 or 10% of the purchase price of the vehicle (whichever is the lower).
  • You have paid an unreasonable purchase price for the vehicle. An unreasonable price to be a price which is less than 70% of the market value of the vehicle determined in reference to the retail value published in Glass's Guide and adjusted for mileage.
  • Losses arising for vehicles other than cars, motorcycles or light commercial vehicles weighing up to 3.5 tonnes.
  • Losses resulting from the vehicle not being registered with the DVLA in the United Kingdom or which bears a vehicle registration mark (VRM) with the prefix or suffix "Q" or losses in respect of vehicles registered in Jersey, Guernsey or the Isle of Man.
  • Losses arising from any incident prior to the vehicle first being registered with the DVLA.
  • Losses not included in the table above under the heading "Protection provided by the Data Guarantee" including financial losses.
  • You have proceeded to purchase the vehicle despite the details provided by the seller not matching the information provided in the TCC Vehicle History Check.
  • You had prior knowledge of the circumstances giving rise to the claim.
  • You have failed to act as a reasonably prudent purchaser as set out at Conditions of the Data Guarantee above.
  • You have ignored any information in the TCC Vehicle History Check which would have put a reasonably prudent purchaser on notice that the vehicle should not be purchased.
  • You knowingly make a false or fraudulent claim under the Data Guarantee.

8.6 Duration of Protection Provided by the Data Guarantee

The Data Guarantee will provide protection against the Losses for up to 2 years following the date of the Finance Check Service.

8.7 Making a Claim

If you wish to make a claim, you need to contact TCC in the first instance using the contact details on the Website.

9. Price and Payment

9.1 The price of the Finance Check is included within the amount you pay to TCC for the TCC Vehicle History Check. No additional payment is due to us.

10. Cancellation

10.1 If you wish to cancel an order you have placed for a TCC Vehicle History Check (including the Finance Check Service element of the service) please refer to the section headed "Your right to cancel" in Part A of these Terms and Conditions.

11. Changes to these Terms and Conditions

11.1 Sometimes, because of changes to the Finance Check Service, changes in the law or our arrangements with third parties, we may have to make changes to these Terms and Conditions. You can tell when changes have been made by checking the version and date on which they were last modified indicated at the start of Part B of these Terms and Conditions.

11.2 We will not notify you individually of any changes in these Terms and Conditions. It is therefore important that you check these Terms and Conditions regularly and in particular on each occasion when you request the Finance Check Service.

12. Other important information

12.1 These Terms and Conditions are a contract between you and us and form the entire agreement between us. No-one except us and you has any right to enforce these Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.

12.2 You may not transfer any or all of the rights granted to you under these Terms and Conditions to any other person.

12.3 We may in our discretion discontinue or modify the Finance Check Service at any time. We will try to ensure that any such discontinuation or modification does not materially adversely affect the nature of the Finance Check Service provided to you.

12.4 All communications between us will be conducted in the English language.

12.5 Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you or on your behalf by a third party.

12.6 English law applies to these Terms and Conditions. If any disputes arise between you and us in relation to these Terms and Conditions and you want to take court proceedings, you must do so in the English courts unless you reside in Scotland, Wales or Northern Ireland, in which case you may do so in the courts of the country in which you reside.

Document Reference: 20150902TOS/1.4